Caller ID Compatible If you subscribe to central office based
caller ID, the SVMi-4 is compatible. Just as the Caller ID data appears
on DCS keysets, so the same information is saved in your voice mailbox
for each message you receive. This can be used for call back or simply
to identify the caller.
Expandable The SVMi-4 can be easily field upgraded from 2 ports
and 16 mailboxes to 4 ports and 16 mailboxes by using a hardware upgrade
key. This upgrade doubles the call handling capabilities of the system.
Keyset Display and Soft Key Support If you have a DCS display
keyset the number of new messages will be displayed on it. The display
will also echo many of the options available. You will be able to
negotiate through the SVMi-4 menus using the Keyset display and the soft
keys below the display to respond to the prompts.
MOH Supply Music or announcements may be recorded in the SVMi-4
Memory and used by the DCS phone system for music on hold. The recorded
announcement or music will play in a continuous loop and may be used to
provide custom on hold announcements or promotional messages.
Proprietary Design The SVMi-4 is designed to work specifically
with the DCS 50si and the DCS compact. This allows tighter integration
with the phone system and allows for enhanced features like Call Record
and Answer Machine Emulation and Display and soft key support not
normally available third party voice mail / auto attendant systems.
Recordable System Prompts Although the SVMi-4 contains all the
spoken prompts to provide an operational system, some people may want to
add or re record some prompts. This can easily be done using the built
in voice studio.
Synchronized Clock The SVMi-4 clock is responsible for providing
each message with a date and time stamp, changing between day and night
modes is always synchronized with the phone system.
Alphabetic Directory Callers who do not know an extension number
in the system but do know a name, may enter the first few letters of the
persons name and be transferred. This system may even be used internally
if an extension number is not known.
Audiotext You may use the SVMi-4 to supply a recorded
announcements or audiotext message to callers. Audiotext allows you to
provide information only without giving the option to record a message.
An example of this might be directions or hours of operation.
Auto Attendant Routing The Auto attendant can transfer or route
callers based on the digits they enter. Callers may be transferred to
station, groups or the system directory to select a subscriber based on
their name
Automatic After Hours Answering The Main Auto Attendant greeting
for the SVMi-4 changes from the day to the night greeting automatically
when the phone system changes from day to night mode.
Camp On Support Each station user on the system may decide if
they want the SVMi-4 to transfer additional calls to them if they are on
the phone. Calls transferred to a busy station, if unanswered will be
sent to voice mail or any other destination according to the users
needs.
Direct to Mailbox You may have mailboxes on the SVMi-4 system
that do not have associated stations. This is ideal if you have a small
number of employees in your office but numerous employees outside the
office that need to keep in contact.
Holidays and Special Events When your business closes because of
a Holiday or special event the SVMi-4 can provide a special appropriate
greeting to your callers.
Incoming Call Overflow The SVMi-4 may be programmed to answer any
or all lines immediately or answer only the calls that your operator
does not pick up.
Interruptible Voice Prompts At any time during an announcement or
greeting, callers may dial a selection and the SVMi-4 will immediately
respond. It is not necessary to listen to all the options if you are a
‘power user’ and already know what you wish to do.
Multiple Call Handling The SVMi-4 can answer and process up to 4
calls simultaneously, with the upgrade key installed.
Operator Access Callers may connect with an available operator
any time by dialing 0.
Answer Machine Emulation This feature allows you to monitor calls
left in your voice mail box through the speaker of your DCS keyset. In
function it is very much like screening a call on your home answer
machine.
Auto Log In When calling Voice Mail, the DCS system can correctly
identify you as the caller and ask for your password (optional). The
benefit of this is that you do not have to identify yourself to the
SVMi-4, it knows who is calling and what mailbox you want to access.
Auto Forward Message auto forward allows messages left in one
mailbox to be automatically forwarded to another mailbox. The delay time
before the message is forwarded is programmable between 00:00
(immediately) and 23:59 (1 day). After the message is forwarded it may
be deleted or saved in the original mailbox
Broadcast The designated system administrator can broadcast a
message to everyone in the system.
Call Back When listening to your voice mail messages you may
press one key to automatically call back the person who left you the
message, This call back feature may be allowed for internal calls and /
or external calls. Long distance may be either allowed or denied and
specific area codes may be allowed or denied. For external calls, Caller
ID is used and therefore must be received from the phone company.
Call Forward to Voice Mail Any station on the DCS phone system
may be forwarded to the SVMi-4 voice mail. Forwarding types are Forward
all calls, Forward only when busy, Forward only when no answer, or
forward when either Busy or No answer
Date and Time Stamp Each message you receive will be stamped with
the time and date of its arrival.
External Number Notification When you have messages in your
mailbox, you may be alerted at your cell phone, home phone or any other
phone.
External Pager Notification When you have messages in your
mailbox you may be notified via your pager. The display on your pager
will show your mailbox number
Individual Mailbox Greeting Each mailbox has its own associated
individual greeting recorded in the mailbox owners voice. This may be
changed as frequently as you desire.
Individual Mailbox Name Each mailbox has its own associated
individual name recorded in the mailbox owners voice.
Individual Mailbox Password Each mailbox has its own associated
individual password selected by the user or system administrator. This
provides some security and prevents unauthorized access. The password
may be up to 8 digits long.
Message Counter Whenever you access your mailbox, you are told
the number of new and old messages. You may selectively listen to the
new or the old messages.
Message Delete When a message has been heard, you may delete it.
Message Fast Forward When listening to a message you may fast -
forward 5 seconds. This is useful if you are looking for a specific
piece of information like a phone number
Message Forward With Append Messages received in your mailbox may
be forwarded to other mailboxes on the system. Introductory remarks may
be added for the recipient in front of the message
Message Pause At any time while listening to your voice mail
messages, you can pause the playback.
Message Play Order Each mailbox may be set up to play messages in
order of oldest first (FIFO) or newest first.(LIFO)
Message Replay Messages may be replayed as many times as you like
Message Reply When listening to your voice mail messages you may
press one key to automatically leave a message for the person who left
you a message, This call return feature may only be used for internal
calls.
Message Retrieve Any sent message may be canceled before the
recipient has received it.
Message Rewind When listening to a message you may rewind 5
seconds. This is useful if you are looking for a specific piece of
information like a phone number
Message Save You may save any message. Once saved it will remain
as a ‘saved’ message until it is deleted
Message Send From within your mailbox you may send a message to
any other mailbox owner on the system. This makes it easy for any
employee who is out of the office to send a message to another internal
user.
Message Scan Message Scan allows a user who is retrieving their
messages to ‘scan’ through them. The first few seconds of each
message will be played.
Message Skip When listening to new messages, if you a searching
for a specific one you can skip over new messages. This saves the
message as a new message. Its like picking one thing out of your in-
basket without disturbing all the others.
Message Undelete At some time, everyone discards a message, and
immediately wishes they had kept it. The undelete feature of the SVMi-4
will allow you to retrieve messages that have been deleted.
Message Waiting Light Indication An indication on your keyset
tells you when you have new messages. Press one button to connect with
your voice mail.
New / Old Selection When you access your mailbox you may chose to
listen to either new or old messages. This makes it easier to find
specific information contained in an old message without having to
listen to all the new messages first.
One Touch Access The SVMi-4 Voice Mail can be accessed to check
messages or perform administration simply by pressing one button on your
DCS keyset.
Personal Mailbox Administration You may change settings for your
mailbox any time you like. Personalize the greeting that callers will
hear, your name, password and notification options
Personal Greetings Each mailbox can greet the caller in with a
personalized announcement offering instructions. This greeting may be
changed as often as necessary. The new message will replace the existing
greeting.
Quick Memo / Direct Messaging This feature makes it easier to
leave messages for others in the office. It allows the user to access
mailboxes without dialing the extension number first. Easily leave a
message for anyone that has a mailbox.
Activity Display While the SVMi-4 system is running, a connected
administration terminal will show useful statistics about the system.
Number of calls, average calls per week, number of times all ports were
busy, total messages and space available.
Administrators Mailbox The designated system administrator can
perform many routine activities from their mailbox by using the system
administration special menu. These activities include adding and
removing mailboxes, and changing prompts.
Automatic Setup When the SVMi-4 is first installed a range of
mailboxes matching the DCS database is created. This reduces set up
time.
Back Up And Restore The customer database can be saved to a PC
hard drive and restored at a later date. This is useful in a number of
maintenance scenarios. Note: additional hardware is necessary to
accomplish this.
Default Operation The SVMi-4 is designed to be in operation as
soon as it is installed.
Password Security All administration is under password control to
prevent unauthorized access.
Programming - On Site Or Remote Many of the commonly accessed
programming options are accessible from a touch tone telephone. This
makes routine administration easy and convenient.
Subscriber Database A database of subscribers can be viewed at
the administration terminal
Voice Prompted Programming From any Tone phone in the world an
administrator can record custom prompts and add or delete mailboxes.
Voice Studio An included voice studio lets you re - record any
prompt in the system and even edit it for better sound
