Samsung CTI Products

	Samsung’s CTI products enable you to add sophisticated functionality to your phone system by utilizing a data link between the phone equipment and a PC or LAN. This exciting technology increases the ease of making, receiving and managing calls. A PC based operator console, provides a graphical overview of the phone system traffic and simplifies incoming call management, and a real time management and reporting package improves call center efficiency.


	Smart Operator Smart Operator is a PC console designed specifically for the DCS and 400si. It will greatly enhance the ease of handling calls and supports Supervised transfer, Park call, Transfer to voice mail and to Off-system numbers via keyboard and mouse.			Smart Centre SmartCentre is a CTI application that integrates to the DCS 400si to give accurate, real time reports to assist Call Center Managers to effectively manage the operation of the Call Center.

National Telesystems is an award-winning Samsung dealer with offices in Dallas and Fort Worth, and serving the surrounding DFW Metroplex area. For over 17 years we have focused on providing exceptional office telephones, customer service, and repair of business telephones, telephone systems, and voicemail systems, to our over 5,000 DFW Metroplex businesses customers. Please contact us to request additional information, product quotes, parts, service, or assistance.